Privacy Policy
Table of Contents
1. Overview
QuantumSpider ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (quantumspider.com), services, and client portal (portal.quantumspider.com).
Please read this Privacy Policy carefully. If you do not agree with our privacy practices, please do not use our services.
2. Information We Collect
Information You Provide Directly
- Account Registration: Name, email address, phone number, physical address, company name, and billing information
- Payment Information: Credit card data, billing address, and transaction history (processed by secure payment gateways)
- Support Requests: Messages, ticket content, and attachments sent to our support team
- Domain Registration: Domain registrant information (name, address, email, phone)
- Content: Website files, emails, databases, and other content you store on our servers
- Communications: Email correspondence, feedback, survey responses, and communications preferences
Information Collected Automatically
- Log Data: IP address, browser type, pages visited, time and date of access, and referring website
- Device Information: Operating system, device type, and device identifiers
- Usage Data: Features used, actions taken, and interaction patterns
- Cookies & Tracking: Session cookies, authentication tokens, and tracking identifiers (see Cookies section)
- Gateway API Usage: RPC requests, blockchain addresses queried, and API call frequency (non-identifiable)
Information From Third Parties
- WHOIS registrar data for domain transfers
- Payment processor information (Stripe, PayPal, etc.)
- Email verification services
- Fraud prevention services
- Business information databases (for verification)
3. How We Use Your Information
| Purpose | Legal Basis | Data Categories |
|---|---|---|
| Account management & service delivery | Contract performance | Account info, billing data, content |
| Technical support & troubleshooting | Contract performance | Support tickets, log data, usage data |
| Billing & payment processing | Contract performance | Payment info, billing address, transaction history |
| Security & fraud prevention | Legitimate interest | IP address, device info, usage patterns |
| Service improvement & analytics | Legitimate interest | Aggregated usage data, feature usage |
| Marketing communications | Consent (or legitimate interest where permitted) | Email address, communication preferences |
| Legal compliance & enforcement | Legal obligation | Any data as required by law |
| Dispute resolution | Legitimate interest | Account data, transaction records, communications |
4. Information Sharing
We Share Information With:
- Payment Processors: Stripe, PayPal, and other payment gateways (PCI-DSS compliant)
- Domain Registrars: ICANN and domain registry partners (for domain registration/transfer)
- Service Providers: Cloud hosting providers, email services, analytics platforms, and backup services
- Law Enforcement: When required by valid legal process (subpoena, warrant, court order)
- Business Partners: Only with your consent, for co-branded services or integrations
- POKT Network: For Gateway API, node operator information is shared with POKT Network (public blockchain data)
We Do NOT Share:
- Your personal data with marketers or advertisers
- Your website content or customer data with third parties
- Your private files or databases
- Your data for profit or commercial purposes outside service delivery
5. Data Security
Security Measures
QuantumSpider implements industry-standard security practices including:
- TLS/SSL encryption for data in transit (HTTPS)
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- Firewall protection and intrusion detection
- Two-factor authentication options
- Access controls and role-based permissions
- Employee security training and background checks
- Incident response procedures
Limitations
While we maintain comprehensive security measures, no online service is completely secure. QuantumSpider cannot guarantee absolute security. You are responsible for protecting your account credentials and login information.
6. Data Retention
| Data Type | Retention Period |
|---|---|
| Account data (active) | For account duration + 30 days |
| Billing records | 7 years (tax/legal requirement) |
| Log data | 30-90 days |
| Backup data | 30 days after deletion |
| Support tickets | 3 years for dispute resolution |
| Domain WHOIS info | For domain registration duration + retention by registrar |
| API logs (Gateway) | 7-30 days (non-identifiable) |
7. Your Rights
Universal Rights (All Users)
- Access: Request a copy of personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of personal data (subject to legal holds)
- Opt-Out: Unsubscribe from marketing communications at any time
- Portability: Request your data in a machine-readable format
- Contact Us: Exercise these rights via privacy@quantumspider.com
QuantumSpider will respond to rights requests within 30 days. We may require identity verification before processing requests.
8. GDPR (European Users)
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):
- Right to Be Forgotten: Request erasure of personal data (subject to exceptions)
- Right to Restrict Processing: Request we limit how we use your data
- Right to Object: Object to processing for direct marketing
- Right to Lodge a Complaint: File a complaint with your national data protection authority
- Data Processing Agreement: Available for customers under GDPR
Data Processing Details
- Data Controller: QuantumSpider (company owner)
- Data Processor: QuantumSpider (when processing on customer's behalf)
- Legal Basis for Processing: Contract, consent, and legitimate interest
- Data Transfers: Data may be transferred to the US and other countries where QuantumSpider operates servers
- Standard Contractual Clauses: Implemented for EU-US data transfers (post-Schrems II)
EU users can contact our Data Protection Officer (DPO) at privacy@quantumspider.com.
9. CCPA (California Users)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request what personal data we collect and how it's used
- Right to Delete: Request deletion of personal data
- Right to Opt-Out: Opt out of "sale" of personal data (QuantumSpider does not sell data)
- Right to Correct: Request correction of inaccurate data
- Right to Non-Discrimination: No adverse treatment for exercising CCPA rights
CCPA Disclosures
- Categories Sold: None (QuantumSpider does not sell personal data)
- Sharing for Operational Purposes: See Section 4 above
- Retention Period: See Section 6 above
California residents can submit requests at privacy@quantumspider.com or via our support portal.
10. Cookies & Tracking
Cookies We Use
- Essential Cookies: Session management, authentication, security (required for service)
- Analytics Cookies: Google Analytics for usage statistics (anonymized)
- Preference Cookies: Language, theme, and interface preferences
- Marketing Cookies: Google Ads (if you see our ads elsewhere)
Cookie Management
- You can disable cookies in your browser settings
- Some website features may not function without essential cookies
- Third-party cookies are subject to those providers' privacy policies
- QuantumSpider does not track you across unrelated websites
Do Not Track (DNT)
QuantumSpider respects Do Not Track (DNT) signals where technically feasible. However, third-party services may not honor DNT.
11. Third-Party Services
External Links
QuantumSpider websites may contain links to third-party websites. This Privacy Policy does not apply to external sites. We recommend reviewing the privacy policies of any third-party services before sharing information.
Third-Party Integrations
If you use third-party applications or integrations (e.g., WordPress plugins, email clients, backup services), those services may collect data about you. QuantumSpider is not responsible for third-party privacy practices.
POKT Network Integration
For Gateway API users: Your blockchain addresses and RPC queries may be visible to POKT Network nodes and operators as part of normal blockchain operation. This data is pseudonymous but may be linkable to your IP address or transaction patterns.
12. Children's Privacy
QuantumSpider services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.
If you believe we have collected information from a child, please contact us at privacy@quantumspider.com.
13. Contact Us
Privacy Questions or Requests
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
- Email: privacy@quantumspider.com
- Support Portal: https://portal.quantumspider.com/submitticket.php
- Mailing Address: Contact via email for physical address
- Response Time: 30 days for privacy rights requests
Policy Updates
QuantumSpider may update this Privacy Policy from time to time. Material changes will be posted on this page with a new "Last Updated" date. Continued use of services constitutes acceptance of the updated policy.
California Privacy Rights Notice
California residents have the right to request information about categories of personal data shared with third parties for their direct marketing purposes. To make such a request, please contact privacy@quantumspider.com.